Privacy Policy

At Nuru Express, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and services.

By accessing or using Nuru Express, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

Account Information: When you create an account, we collect your name, email address, phone number, and password.
Profile Information: Information you add to your profile such as profile picture, delivery addresses, and payment information.
Business Information: For merchants and transport providers, we collect business name, business type, business address, contact details, service areas, and other relevant business information.
Transaction Information: Details about the services you use, items you purchase or sell, and other transaction-related information.
Communications: Information you provide when you contact our customer support, respond to surveys, or communicate with us.

1.2 Information We Collect Automatically

When you use our services, we automatically collect:

Device Information: Information about your device, including IP address, device type, operating system, and browser type.
Usage Information: Information about how you use our services, including access times, pages viewed, and the routes you take through our platform.
Location Information: With your permission, we collect precise location information from your device to provide location-based services such as delivery tracking and nearby service providers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners, such as payment processors and verification services.
Marketing and analytics providers.
Social media platforms when you connect your account to our services.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services.
Process transactions and send related information, including confirmations and receipts.
Connect customers with merchants and transport providers.
Verify your identity and prevent fraud or other unauthorized activity.
Send you technical notices, updates, security alerts, and support messages.
Respond to your comments, questions, and customer service requests.
Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you.
Monitor and analyze trends, usage, and activities in connection with our services.
Personalize your experience and deliver content and product and service offerings.
Comply with legal obligations and enforce our terms and policies.

3. Sharing of Information

3.1 With Platform Users

To facilitate transactions and services, we share certain information among platform users:

Customers: When you place an order or request a service, we share relevant information with the merchant or transport provider to fulfill your request.
Merchants: When you sell products, we share necessary information with customers and delivery providers to complete the transaction.
Transport Providers: When you provide delivery services, we share necessary information with customers and merchants to facilitate the delivery.

3.2 With Service Providers

We share information with service providers who perform services on our behalf, including:

Payment processing and fraud prevention.
Customer service and support.
Marketing and advertising.
Analytics and data processing.
IT and cloud services.

3.3 For Legal Reasons

We may share information if we believe disclosure is necessary or appropriate to:

Comply with applicable laws, regulations, legal processes, or governmental requests.
Enforce our terms and policies, including investigation of potential violations.
Detect, prevent, or address fraud, security, or technical issues.
Protect the rights, property, or safety of Nuru Express, our users, or others.

3.4 Business Transfers

We may share or transfer information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.

4. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information, we securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access, correct, or delete your personal information.
Object to or restrict certain processing of your data.
Data portability (receiving your data in a structured, commonly used format).
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@nuruexpress.com.

6.1 Account Information

You can update your account information by logging into your account settings. If you wish to deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

6.2 Location Information

You can prevent us from collecting precise location information through your device settings, but this may limit your ability to use certain features of our services.

6.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect the availability and functionality of our services.

6.4 Promotional Communications

You can opt out of receiving promotional emails from Nuru Express by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through our services or by other means, such as email. We encourage you to review the Privacy Policy whenever you access our services.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nuru Express
123 Business Park, Floor 4
Nairobi, Kenya
Email: privacy@nuruexpress.co.ke
Phone: +254 793 805 515

11. Special Provisions for Specific User Types

11.1 For Merchants

As a merchant on our platform, you are responsible for complying with applicable data protection laws when processing customer information received through our services. You may only use this information to fulfill orders, provide customer service, and for other purposes explicitly authorized by the customer or permitted by law.

11.2 For Transport Providers

As a transport provider, you will receive limited customer and merchant information necessary to complete deliveries. You must protect this information, use it only for delivery purposes, and delete it once the delivery is complete unless retention is required by law.

11.3 For API Users and Developers

If you access our APIs or develop applications that interact with our platform, you must comply with our API Terms of Service and ensure that your use of our APIs respects user privacy and complies with applicable laws.