NuruExpress Limited Privacy Policy

Introduction

NuruExpress Limited ("NuruExpress," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information obtained through our mobile applications and website (the "Platform"). Please read this Policy carefully. By using our Platform, you agree to the terms of this Policy.

Information We Collect

We collect "Personal Information" that can identify you, such as your name, National Identity (ID), email address, phone number, billing details, etc. Additionally, we collect anonymized usage statistics and technical device information that cannot directly identify you. The information includes:

• Contact details such as:
  • Name
  • National identity (ID)
  • Email
  • Phone number
  • Address
• Demographic data such as age, gender, company name
• Location data related to pickups, routes, and deliveries
• Financial information such as payment methods and billing details
• Usage data such as devices accessing our Platform and usage statistics
• Device technical information like IP address, browser type, and operating system

We do not collect sensitive personal information related to health, biometrics, genetics, religious or political beliefs, ethnic background, or sexuality and orientation. If you create an account, you must be at least 18 years old. We do not knowingly collect personal information from minors under 18 without parental consent.

How We Use Information

We use your personal information only as needed to provide and improve our Platform functionality, including to:

• Create and manage user accounts
• Provide delivery and logistics coordination services
• Process payments and billing
• Send order status notifications and confirmations
• Respond to inquiries and provide customer support
• Optimize Platform efficiency and business operations
• Comply with legal obligations

We do not rent, sell, or share your personal information with third parties except to provide NuruExpress services you have requested or as required by law.

Sharing and Disclosure

We will not share your personal information except in the following circumstances:

• Service Providers: We may share information with delivery partners, payment processors, and other authorized service providers as needed to perform services you have requested.

• Legal Requirements: We may share information if required by law or legal processes. This includes responding to court orders or subpoenas.

• Business Transfers: If we undergo a merger, acquisition, bankruptcy, or other transaction involving the transfer of our business assets, user information may be transferred as part of the transaction.

• Enforcement and Compliance: We may share information with law enforcement, government agencies, or authorized third parties when reasonably needed for investigation, prevention, or enforcement regarding fraud, unlawful activity or to protect our rights and property as well as the rights and safety of our users or the public.

User Rights

As a user, you have the following rights related to personal information we hold about you:

• Access and Update: You can access and update certain account information directly through your account. You can also request more extensive access to the information we hold about you by emailing privacy@nuruexpress.com.

• Opt-out of Communications: You can opt out of non-essential communications and promotional emails by clicking unsubscribe in the footer of emails or adjusting settings in your account.

• Data Portability: You can request your data be provided to you in a structured, commonly used format by emailing privacy@nuruexpress.com.

• Deletion: You can request your account and associated personal information be deleted by emailing privacy@nuruexpress.com. Please note we may retain certain information as required or permitted by law, such as to comply with tax and legal obligations.

Data Security

We follow generally accepted industry standards to protect user data during storage and transfer. However, no data storage or transmission over the Internet is guaranteed 100% secure. We cannot promise or guarantee the security of your data during transmission or storage. By using our Platform, you acknowledge and accept we are not liable for security breaches unless due to our proven gross negligence.

Children’s Privacy

Our services are restricted to users who are at least 18 years old. We do not knowingly allow registration or use by children under 18. If we become aware a user is under 18, we will terminate their account and delete associated personal information.

Parents: If your minor child has shared information with us without your consent, please contact us via privacy@nuruexpress.com to request its removal.

Cross-Border Data Transfer

We may transfer personal data we have collected from you to a third-party data processor located outside your country. Please be aware that such countries may not have the same level of data protection as your country, however, our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

Changes to this Policy

We may revise this Privacy Policy from time to time in response to legal, technological, or business developments. You can view the most current version posted on our website and mobile application. Continued use after changes are published signifies acceptance of the amended Policy.

If changes are significant, we may also provide notice by email or app notifications. Please review Policy updates carefully as continued use constitutes acceptance of amended terms.

Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of Kenya. Any disputes arising concerning this Policy shall be subject to the exclusive jurisdiction of courts in Kenya.

If you have any privacy-related questions or concerns, please contact us at privacy@nuruexpress.com.