NURUEXPRESS ANTI-DISCRIMINATION AND EQUALITY POLICY

NuruExpress LTD is committed to not discriminating against any users of our platform based on race, religion, national origin, disability, sexual orientation, gender, marital status, gender identity, age or any other characteristic protected by law.

We strictly prohibit discrimination against platform users in any form, including personal interactions, reviews, ratings, and the provision and acceptance of services. Any user found to violate this policy will lose access to the platform.

Any rider, driver or other user who experiences discrimination can contact our human representatives for timely assistance, including in situations such as an assault, abuse, or harassment, at info@nuruexpress.co.ke

In addition to prohibiting discrimination, we actively seek to dismantle barriers to equal participation on our platform for disadvantaged or underrepresented groups. We commit to ensuring, where possible, that our platform's design, operations and management do not contribute to discriminatory outcomes.

If you have feedback on how we can better uphold this policy, you may provide it to [email address] with the option to remain anonymous. We will respond within 24-72 hours outlining relevant steps taken to address your feedback.