Equality Policy

At Nuru Express, we are committed to fostering an inclusive environment where everyone is treated with dignity and respect. This Equality Policy outlines our commitment to promoting equality, diversity, and inclusion across our platform, services, and workplace.

1. Our Commitment

Nuru Express is committed to:

• Eliminating discrimination, harassment, victimization, and any other conduct prohibited by equality legislation.
• Advancing equality of opportunity between people who share a protected characteristic and those who do not.
• Fostering good relations between people who share a protected characteristic and those who do not.
• Creating an inclusive platform and workplace where individual differences and the contributions of all are recognized and valued.
• Providing an environment that promotes dignity and respect for all.

2. Scope of Policy

This policy applies to:

• All users of our platform, including customers, merchants, and transport providers.
• All employees, contractors, consultants, and temporary workers.
• All aspects of our services, including access to our platform, customer service, and dispute resolution.
• All aspects of employment, including recruitment, promotion, training, and working conditions.

3. Protected Characteristics

We are committed to preventing discrimination based on the following protected characteristics:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race (including ethnic or national origin, color, or nationality)
• Religion or belief
• Sex
• Sexual orientation
• Socioeconomic background

4. Platform Accessibility

We are committed to making our platform and services accessible to all users, including those with disabilities. We strive to:

• Design our website and mobile applications in accordance with Web Content Accessibility Guidelines (WCAG).
• Provide alternative formats of our materials upon request.
• Continuously improve the accessibility of our digital platforms.
• Train our customer service team to assist users with disabilities.

5. Non-Discrimination Policy for Platform Users

5.1 For Customers

We are committed to providing equal access to our services for all customers. We will not discriminate against any customer based on protected characteristics in the provision of our services, including:

• Access to our platform and services
• Quality of service provided
• Pricing and fees
• Customer support

5.2 For Merchants and Transport Providers

We are committed to providing equal opportunities for all merchants and transport providers to participate on our platform. We will not discriminate based on protected characteristics in:

• Application and onboarding processes
• Platform access and visibility
• Fee structures and payment terms
• Support services
• Termination or suspension decisions

5.3 User Conduct

All users of our platform are expected to treat others with respect and dignity. Discrimination, harassment, or abusive behavior based on protected characteristics will not be tolerated. This includes:

• Customers refusing service from specific merchants or transport providers based on protected characteristics.
• Merchants or transport providers refusing service to specific customers based on protected characteristics.
• Abusive, discriminatory, or harassing communications between any platform users.

Violations of this policy may result in suspension or termination of platform access.

6. Employment Practices

Nuru Express is committed to equal opportunity in all aspects of employment. We will not discriminate based on protected characteristics in:

• Recruitment and selection
• Compensation and benefits
• Training and development
• Performance evaluations
• Promotions and transfers
• Terminations and layoffs

7. Inclusive Design and Marketing

We are committed to inclusive design and marketing practices, including:

• Representing diverse individuals in our marketing materials and communications.
• Avoiding stereotypes and biased language in our content.
• Designing our products and services to be accessible and inclusive.
• Considering diverse perspectives in our product development and marketing strategies.

8. Addressing Discrimination and Harassment

We take all reports of discrimination and harassment seriously. If you believe you have experienced or witnessed discrimination or harassment on our platform:

1. Report the incident through our in-app reporting system or by contacting our customer support team.
2. Provide as much detail as possible about the incident, including dates, times, and descriptions of what occurred.
3. Our team will investigate the report promptly and thoroughly.
4. Appropriate action will be taken based on the findings of the investigation.

We are committed to handling all reports with sensitivity and confidentiality.

9. Training and Awareness

We are committed to promoting awareness of equality and diversity issues through:

• Regular training for our employees on equality, diversity, and inclusion.
• Resources and guidance for merchants and transport providers on inclusive business practices.
• Clear communication of our equality policy to all platform users.

10. Monitoring and Review

We will regularly monitor and review our equality initiatives to ensure their effectiveness. This includes:

• Collecting and analyzing data on platform usage and user experiences.
• Reviewing reports of discrimination or harassment.
• Seeking feedback from users, employees, and other stakeholders.
• Updating our policies and practices based on this information.

11. Responsibilities

Responsibility for ensuring the effective implementation and operation of this policy lies with Nuru Express's leadership team. However, all users of our platform and all employees share responsibility for promoting equality and preventing discrimination.

12. Special Considerations for Different User Groups

12.1 Accessibility for Customers with Disabilities

We are committed to making reasonable accommodations for customers with disabilities, including:

• Providing alternative delivery options for customers with mobility impairments.
• Ensuring our app is compatible with screen readers and other assistive technologies.
• Training delivery personnel on how to appropriately assist customers with disabilities.

12.2 Support for Merchants from Underrepresented Groups

We are committed to supporting merchants from underrepresented groups through:

• Targeted outreach and onboarding support.
• Business development resources and training.
• Highlighting diverse merchants through our marketing channels.

12.3 Accommodations for Transport Providers

We recognize that transport providers may have diverse needs and will make reasonable accommodations, including:

• Flexible scheduling options to accommodate religious observances or family responsibilities.
• Accessible training materials and support resources.
• Modifications to our app interface to accommodate different needs.

13. Contact Information

If you have any questions about this Equality Policy or would like to report a concern, please contact us at:

Nuru Express
123 Business Park, Floor 4
Nairobi, Kenya
Email: equality@nuruexpress.co.ke
Phone: +254 793 805 515