Registering on our app is quick and easy! Simply follow these steps:

Download and install the app from the App Store/Google Play Store.

• Open the app and click on the "Register" button.
• Fill in the required information, such as your name, email address, and contact details.
• Create a secure password for your account.
• Complete the registration process by verifying your email or phone number
• Once registered, you can log in to the app using your credentials and start enjoying our services.

We offer a convenient package tracking feature on our app. Simply visit the "Track Order" page and enter your tracking number to get real-time updates on the status and location of your package.

If you need to change the delivery address after scheduling a delivery, please contact our customer support team as soon as possible. We will do our best to accommodate your request and update the delivery details accordingly. Please note that address changes may be subject to certain limitations and additional charges depending on the stage of the delivery process.

To schedule a delivery for a specific date and time, simply indicate your desired delivery date and time during the checkout process or when submitting your delivery request. Our system will do its best to accommodate your preferred schedule. However, please note that delivery slots may be subject to availability and certain time constraints.

Currently, we exclusively offer MPESA as our payment option to provide you with a convenient and seamless payment experience.

Yes, there may be certain limitations on the size and weight of parcels you can send. These limitations are in place to ensure the safety of our delivery personnel and the efficient handling of packages. Please refer to our website or contact our customer support team to get detailed information on the size and weight restrictions for your specific delivery requirements.

We value your feedback and strive to continuously improve our services. After your delivery is completed, you will have the opportunity to rate your delivery experience and provide feedback through our app or website. Your input helps us understand your satisfaction level and identify areas for enhancement, enabling us to deliver an even better experience in the future.

In the unfortunate event that your package gets lost or damaged during the delivery process, please reach out to our customer support team immediately. We have protocols in place to address such situations and will initiate an investigation to resolve the issue promptly. We take responsibility for ensuring the safe and secure delivery of your packages.

Yes, you can cancel a delivery after it has been scheduled. However, please note that cancellation policies and fees may apply, depending on the timing of the cancellation and the stage of the delivery process. It is recommended to contact our customer support team as soon as possible to discuss your cancellation request and understand the applicable terms and conditions.

If you're unavailable at the provided address during delivery, our delivery personnel will make an attempt to reach you. Alternatively, you can specify delivery instructions during the checkout process, such as leaving the package with a neighbor or at a designated safe location. We also offer the option to reschedule the delivery for a more convenient time.

Our shipping rates are calculated based on factors such as package weight, dimensions and destination. You can obtain an accurate quote by entering the necessary details during the checkout process.

To become a rider for our delivery app, you can start by visiting our website or downloading our mobile app. Look for the "Become a Rider" section and follow the instructions to sign up. You will need to provide some personal information and complete the registration process, which may include a background check and verification of your driving license.

To become a rider, you must meet the following requirements:

• Be at least 18 years old.
• Possess a valid driver's licence and have access to a reliable mode of transportation
• Have a clean driving record and a good understanding of traffic rules and regulations.
• Own a smartphone with internet access for receiving delivery requests and navigation purposes.
• Good communication and customer service skills

As a rider, you will receive delivery requests through our app. You can review the details of each request, including the pickup and drop-off locations, estimated time, and compensation. Based on your availability and preferences, you can choose to accept or reject the request. If you accept, you will be provided with further instructions to complete the delivery.

Delivery routes are assigned to riders based on various factors, such as proximity to the pickup location, rider availability, and workload balancing. Our app's algorithm efficiently assigns routes to ensure timely deliveries and optimize the overall delivery process.

Yes, one of the benefits of being a rider for our delivery app is the flexibility it offers. You can choose your working hours based on your availability. Whether you prefer to work part-time or full-time, we strive to accommodate your schedule and allow you to earn income at your convenience.

If you encounter any issues during the delivery process, such as difficulty finding the address or encountering problems with the package, you can reach out to our support team through the app or contact our dedicated helpline. Our support team will provide you with guidance and assistance to resolve the issue promptly.

As a rider, you will receive payment for your deliveries through a secure payment system. The details of the payment structure, including rates and payment frequency, will be clearly communicated during the onboarding process. Rest assured that we strive to ensure timely and accurate payment for your services.

Yes, you can specify your preferred delivery areas or locations in your rider profile. While we try to accommodate your preferences, please note that the availability of delivery requests may vary based on demand and other factors. Flexibility in accepting deliveries across different areas may increase your earning potential.

If you encounter an incorrect address or find that the recipient is not available to receive the package, please contact our support team through the app or helpline. Our team will guide you on the best course of action, which may include attempting delivery at a later time, contacting the recipient for clarification, or following specific instructions provided by the sender.

We take the security and privacy of your personal information very seriously. Our app employs industry-standard security measures to protect your data from unauthorized access, loss, or misuse. We utilize encryption technology to safeguard your personal information and adhere to strict privacy policies. Rest assured that your data is handled with the utmost care and in compliance with relevant data protection regulations.

In the event of a delay in the delivery, we apologize for any inconvenience caused. Our dedicated logistics team works diligently to ensure timely deliveries; however, unforeseen circumstances such as heavy traffic or unforeseen events may occasionally cause delays. If you experience a delay, please contact our customer support team, and we will provide you with real-time updates on the status of your delivery and work to resolve the situation promptly.

For any assistance or inquiries, our customer support team is readily available to help. You can contact us through various channels, including phone, email, or live chat. Our contact details can be found in the "Help" or "Contact Us" section of our app. We are committed to providing timely and efficient support, so please don't hesitate to reach out to us with your questions or concerns.

While we strive to accommodate a wide range of items, there may be certain restrictions on the types of items that can be delivered. These restrictions are in place to ensure the safety of our delivery personnel and compliance with local laws and regulations. Items such as hazardous materials, illegal substances, or items of excessive weight or size may not be eligible for delivery. We recommend reviewing our terms and conditions or contacting our customer support team for specific details regarding item restrictions.

At the moment, we do not offer the option to schedule recurring deliveries through our app. However, you can place individual delivery requests for each instance or contact our customer support team to discuss any specific recurring delivery needs you may have. We are continuously working to enhance our services, and your feedback is valuable in shaping future features and improvements.

Yes, we offer a dedicated mobile app for our delivery service, available for download on both the App Store and Google Play Store. Our user-friendly app allows you to easily place delivery requests, track your packages, manage your account, and access additional features for a seamless and convenient experience.

We provide delivery services within [Nairobi, Nakuru, Kisumu]. Our aim is to ensure efficient and reliable deliveries to as many locations as possible.

Delivery times may vary depending on the destination and the type of parcel. Generally, we strive to deliver within 30 - 45 mins

Absolutely! We understand the importance of handling fragile items with extra care. During the checkout process, you can provide special handling instructions or notes for our delivery personnel to ensure the safe transport of your fragile items. We will do our best to follow your instructions and take necessary precautions to protect your valuable and delicate items.